Gear West Careers

 

Bicycle Service Technician (Bike Mechanic)

Essential Duties and Responsibilities

-Assembles, maintains and repairs action sports equipment meeting Gear West and/or/vendor standards 
-Assesses customer needs and confirming service and product meets those needs 
-Checking in and out shop and rental equipment
-Contributes to sales results by knowing Gear West products and services, accurately communicating product information and inventory response processes 
-Reports significant quality and safety issues to the Service Manager 
-Assists with maintaining equipment and ensuring a clean, secure and safe work environment 

Qualifications and Skills

-Bike maintenance and repair experience 
-Strong attention to detail 
-Ability to maintain open and positive relations with employees and customers 
-Interest in developing own skills and knowledge 
-Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service 
-Availability to work a flexible schedule based on business needs, including evenings and weekends 
-Ability to periodically lift 60 pounds 

Interested persons should email michael@gearwest.com 

 

Nordic Sales Associate

Overview

We are seeking a friendly self-starter with and passion for cross-country skis. This is a full-time position.

Essential Duties and Responsibilities

· Ensure high levels of customer satisfaction through excellent customer service
· Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
· Maintain in-stock and presentable condition assigned areas
· Remain/become knowledgeable on products offered and discuss available options
· Process POS (point of sale) purchases
· Handle returns of merchandise
· Build relationships with customers

Qualifications and Skills

· Basic understanding of sales principles and customer service practices
· Basic Math skills
· Track record of over-achieving sales quota
· Solid communication and interpersonal skills
· Proven work experience as a Retail Sales associate, Sales representative or similar role
· Ability to perform under pressure and address complaints in a timely manner
· Ability to work flexible shifts

Education

· High School, B.S. in Business related field a plus

Interested persons should email jenny@gearwest.com 

 

Inventory & Receiving Associate

Key Job Responsibilities:

As a inventory and receiving associate you will contribute to the profitability of the retail operation by receiving, handling, pricing, and help to manage the inventory of merchandise and supplies in a timely and organized manner.

Receiving Responsibilities:

Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of lading, purchase orders, and other documents. After safely staging incoming shipments, you will maintain ongoing and proactive communication withy key partners about new arrivals, order overages, and shortages, and delivery delays.

Inventory Responsibilities:

Accurate tracking and documentation are key responsibilities of the inventory associate. By accounting for merchandise and supplies, you will enable compliance with designated inventory levels and help prevent run-outs. You will provide weekly accounting and documentation, but will likely also participate in formal periodic inventory audits.

Merchandise Handling:

You will pull items from storage, physically move them, and stock shelves. You will organize the stockroom and ensure that accurate labeling, pricing, logical placement, neat arrangement, and cleanliness are maintained.

Qualifications:

Strong organization, multi-tasking, versatility, communication, and attention to detail skills will be required. High levels of both efficiency and engagementwill be required while performing repetitive tasks.

Physical Requirements:

Since this position requires the handling of merchandise, supplies, and materials, it will be physically demanding. Your physical functions will include:

-Ladder climbing
-Lifting up to 50 pounds with assistance
-Bending, twisting, reaching, pushing, pulling, and performing repetitive motions
-Standing and walking for up to 8 hours in a row
-Moving large quantities of merchandise with carts, dollies, and other moving equipment.

Interested persons should email michael@gearwest.com 

 

Full or Part Time Ecommerce Associate 

Responsibilities range from setting up and updating products, product content/digital assets, tracking of orders and inventory, and providing customer service via online and phone. Product training is provided but knowledge of Nordic, Alpine Skis or cycling is helpful.

Duties and Responsibilities:
 
- Upload products and product information/assets to the Gear West online store
- Manage product content (descriptions, images, videos, dimensions, pricing, etc.)
- Monitor inventory availability 
Organize products into proper categories and work to improve customer usability
- Customer service support both online and by phone
 
Qualifications/Requirements:
 
- Excellent grammar and writing skills
- Excellent customer service skills 
- resourceful problem-solving skills
- Ability to meet deadlines and perform effectively in a fast-paced environment with diverse demands.
- Highly organized and productive. Able to multi-task and work independently to achieve business objectives.
- Strong attention to details.
- Proficiency in using Microsoft Office Suite especially Excel.
- Experience using Adobe photoshop 
 
Preferred:
 
- Knowledge of HTML/CSS
- Outdoor retail experience 
- Web content and copywriting experience

Interested persons should email michael@gearwest.com 

 

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