NO HASSLE RETURNS!
We want you to be happy with your purchase from Gear West, and if for any reason you need to return or exchange an item we want to make it as easy as possible for you to do so.
- Items purchased over the website/phone must be returned within 30 days of purchase. Store credit may be given after 30 days.
- Items purchased in store must be returned within 14 days of purchase. Store credit may be given after 14 days.
- Items must be in new and unused condition and must be returned with all original packaging.
- Clothing items (shoes, boots, and apparel) must be clean and unworn with all original hang tags still attached.
- Partial store credit may be issued if product is returned in used condition or if not returned with original packaging.
- Returns of mounted skis will be charged a 25% restocking fee. Service (mounting, grinds, hotboxes, etc.) will not be refunded.
- Gear West does not issue shipping labels or credit shipping costs.
- Refunds are issued within 2 business days of receiving the returned product. It may take up to 10 business days for refunds to appear on credit card statements.
- If you have any questions please call us toll free at 1 (877) 473-GEAR (4327).
HOW TO RETURN/EXCHANGE AN ITEM
- Pack returned items with original packaging and ship via UPS, Fedex, or USPS insured mail, and include Attn: Returns on the label (see more below)
- You will be asked to provide an explanation for your return.
- Due to the increase of orders, it is best to order the replacement item/s and we will refund the other item/s within 2 business days of receiving the returned product. It may take up to 10 business days for refunds to appear on credit card statements.
-Please fill out our Return and Exchange form, so we know how to process your return.
- Return to the address below with your return address shown on the outside of the package:
1786 W Wayzata Blvd Suite B
Long Lake, MN 55356
Gear West Ski & Run strives to give you an easy-to-use site that provides accurate content, including product information, policies, pricing, and visual displays which are shown for representational purposes only. All pricing is subject to change without notice. For all prices, products, and offers, Gear West Ski & Run reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, closeouts, specials, and other extenuating circumstances. Pricing changes may occur frequently. As a result of this and the fact that we are human, the documents and graphics published on this site may at times contain errors. We are not responsible for typographical errors or technical inaccuracies and reserve the right to refund any money received on any discrepant order.
Please do not hesitate to drop us an email (firstname.lastname@example.org) or give us a call with any questions:
Toll Free: 877-473-GEAR (4327)